Refund and Withdrawal Policy

Road Ready Driver Instruction LLC, doing business as Road Ready Safety ("Road Ready Safety"), maintains the following refund and withdrawal policy for students enrolled in its Texas driving safety course.

1. Definitions

"Course Access" means the point at which a student is first granted access to required course materials, including modules and quizzes whether or not the student actually logs in or begins work.

"Payment Date" means the date on which Road Ready Safety receives full or partial payment of tuition or fees from or on behalf of the student.

"Effective Date of Withdrawal or Termination" means the earlier of: (a) the date Road Ready Safety receives the student's written notice of withdrawal, or (b) the last date on which the student accessed or completed any academically related activity in the course.

2. Three-Day Cancellation and Full Refund

A student is entitled to a full refund of all monies paid if the student cancels enrollment before midnight of the third calendar day, excluding weekends and legal holidays, after the date the enrollment contract is executed.

This right applies even if the student accesses course content within the three-day period. The cancellation request must be submitted in writing by email or through the designated support portal.

When a valid three-day cancellation request is received, Road Ready Safety will issue a full refund of all tuition and fees paid, without penalty.

This right does not apply if you successfully complete the course or receive a failing grade on the course quizzes within that three-day period, as provided by Texas Education Code §1001.401(1).

If your enrollment was procured by a misrepresentation in our advertising or by any owner or employee, you are entitled to a full refund of all money paid, consistent with §1001.401(2).

3. Satisfactory Completion and Certificate Eligibility

A student is considered to have satisfactorily completed the course only when all of the following conditions have been met: The student has completed all required instructional modules and course content; the student has passed all required quizzes; the student has satisfied all identity verification and security requirements; and all tuition and fees owed to Road Ready Safety have been paid in full.

Only after these conditions are met will Road Ready Safety issue a Certificate of Completion. Road Ready Safety may withhold issuance of a certificate until any outstanding financial obligations or required course elements have been satisfied.

4. Refunds After the Three-Day Cancellation Period

After the three-day cancellation period has expired, a student who withdraws from the course or is terminated by Road Ready Safety before completing all instructional hours is eligible for a refund of the unused portion of tuition and refundable fees. The refund will correspond to the instructional hours not provided, based on the total six-hour course length, less any non-refundable fees that were properly disclosed and associated with services already provided. Road Ready Safety may retain not more than $50 as an administrative expense.

If Road Ready Safety discontinues the course in a manner that prevents you from completing it, or if a material failure by Road Ready Safety prevents completion, all tuition and fees you have paid become refundable, consistent with Texas Education Code §1001.403.

5. Pro-Rata Refund When the School Fails Its Obligations

For withdrawals or terminations after the three-day cancellation period and before course completion, Road Ready Safety will calculate the refund by determining the portion of tuition corresponding to instructional hours not yet provided. The portion of tuition attributable to instruction already provided may be retained, along with any properly disclosed non-refundable fees for services already rendered. Any portion of tuition and refundable fees attributable to instructional hours not provided will be refunded to the student.

6. Refund Requests and Processing

Refund requests must be submitted in writing to Road Ready Safety via the official support portal or the published support email address.

In the event that the refund option is unavailable within the student portal, requests may be submitted via email to refunds@roadreadysafety.com. All requests must be sent from the email address linked to your student account.

Refunds will be completed not later than thirty (30) days after the Effective Date of Withdrawal or Termination, as defined above, consistent with Texas Education Code §1001.402(b)(5).

Unless the original payment method is unavailable, refunds will be issued using the same method by which the original payment was made.

7. Non-Refundable Fees

Any non-refundable or extra fees, such as administrative charges or optional service fees, will be clearly itemized and disclosed to the student before enrollment is finalized. Such fees may be retained by Road Ready Safety only to the extent they are associated with services actually rendered. If a non-refundable service has not been provided, the associated fee will be refunded.

8. Documentation and Recordkeeping

Road Ready Safety will maintain appropriate documentation for each refund, including the student's name, the date the refund was requested, the amount refunded, the date the refund was processed, the reason for the refund, and proof of payment of the refund.

These records will be retained for at least the period specified in Road Ready Safety's Records Retention and Access Policy.

9. Publication of Refund Policy

This Refund and Withdrawal Policy will be made available to students prior to enrollment, included in the enrollment contract, published on the Road Ready Safety website, and provided upon request.